TRAVEL INFORMATION: COVIDSAFE ENVIRONMENT
OUR COMMITMENT TO CLEANLINESS & CANCELLATION POLICY
At Shutters on the Hill, we are fortunate to enjoy a location that offers a more private setting with an abundance of open spaces and a garden with plenty of fresh air for you to enjoy and relax within. The Main House, Little Shutters and Shutters Shed offers guests privacy and serenity.
The health and wellbeing of our guests and team is our absolute priority and we are committed to providing the highest standards of service, cleanliness and hygiene. We hope that these added precautions that we have implemented will provide you with peace of mind when planning your stay with us. When you are ready to travel again, we will be here waiting to check you in.
Supporting local businesses is extremely important and you can check availability and make bookings directly with us by following the things to do in Byron Bay page link on this here.
Whilst staying with us, guests enjoy the following accommodation facilities
All of our units are fully self-contained providing guests with kitchenette facilities featuring cooktop, microwave, dishwasher, BBQ, fridge and toaster oven. All units are freestanding offering guests complete privacy and minimal engagement with other guests staying with us. All cottages have opening windows and sliding door opening on to your private deck.
When you are ready to travel again, and to ensure you are able to completely relax in the peaceful surrounds of your private unit, we want to reassure you that we’re working with our team and external suppliers to ensure hygiene and sanitation standards are in line with the absolute latest health protocols, and that high touchpoints are being regularly sanitised.
Whilst we have always had strict hygiene practices and cleaning standards in place, as further precautions, we have introduced several additional measures to reduce the risk and ensure a safer environment including:
• Increased the frequency of cleaning areas including door handles, bathrooms, etc. utilising hospital-grade disinfectant.
• We have implemented contact free check-in and check-out protocols.
• We have implemented a cashless environment and all payments must be made using either a credit card or bank transfer.
• We have placed antibacterial hand sanitisers in all areas.
In addition, our staff are aware of the importance of monitoring their own health and if they feel unwell or are showing signs of illness, they will be supported whilst they remain home in self isolation. For the safety and health of our staff and the whole community, we are also requesting that all our guests practice good general hygiene and if feeling unwell, remain at home and postpone their travels.
NSW Covid-Safe environment
Please ensure you are up to date with the current NSW travel regulations before booking and travelling.
Roadmap to freedom unveiled for the fully vaccinated
Local Government Areas of Concern
COVID-19 rules and restrictions for local government areas of concern are to be checked before travelling to ensure compliance.
For up-to-date locations please visit the NSW Government website.
Current guidelines - mask wearing
In local government areas where the stay at home rules apply, when you leave home you must carry a face mask with you at all times.
Please visit the NSW Government Website for more information.
checking In at Shutters on the hill estate
In our attempt to minimise guest contact, we request our guests to use the QR Code Check In system upon arrival. It is mandatory for all guests staying with us to check in via the displayed QR code. To check in please scan the QR code that can be found on display throughout the entrance or enter the unique six-character location code that is located underneath the QR code, via your smartphone camera or QR code scanner – which can be downloaded here.
If you have guests visiting you in your unit, they must check in via the QR code that is available in your unit. Your information will be retained for 28 days and will only be supplied if requested by NSW Health for contact tracing purposes.
Please stay well, and stay safe.
Reservations cancellation Policy
Leisure Travelers: For any guests who are holding a credit issued when NSW Government or interstate border travel restrictions have required a change to your booking, please note that you credit is valid for a year from the date of your original accommodation booking being cancelled. When rebooking your stay with us, dates will be subject to availability, with any rate differences and minimum night stays applicable.
For guests who are no longer able to travel due to Border restrictions in place at the time of their scheduled date of arrival, you have the option of amending your dates without penalty, and subject to availability; or a credit will be issued for the amount already paid which can be used for a future stay within 12 months of the cancellation of your booking. When rebooking your stay with us, dates will be subject to availability, with any rate differences and minimum night stays applicable.
We encourage all travelers to check the cancellation policies of our rates before booking; and where possible, take-out travel insurance.
third party bookings and online travel agents
For guests who have booked through a travel agent, online booking platform or any other third-party booking platforms, please contact your booking provider directly for assistance.
no show charges
These will apply as normal. To avoid this charge, please contact us directly to amend or cancel your booking.
Last Updated: Wednesday, September 13, 2021